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Senior IT Solution Analyst

Location:            Teddington
Position Type:  Full Time

We are looking for a Senior Technician to join a growing IT solutions business in South West London, which provides workflow and software automation solutions to several reseller channels. You would work as part of team and although the role would be mainly office-based, you would also be working from client sites and from home, as required.

Key Role and Responsibilities:

  • Take and resolve support calls – remotely or onsite
  • Assist with understanding of requirements, scoping and design of the solutions
  • Implementation of the solutions
  • Technical demonstration of the solutions and products
  • Write up reports, where required
  • Work with vendors to resolve issues and bugs
  • Pre-sales work with clients

‘Must Have’ Skills, Experience & Attitude

  • 3 years or above technical hands on experience in 2nd/3rd line support
  • Experience and hand on technical knowledge of: Windows OS server and administration, SQL Server, applications, printer hardware and Infrastructure and networking
  • A strong focus on providing great service to clients and partners
  • Excellent interpersonal skills to engage with Clients and partners
  • Good communication skills: face to face, telephone and written
  • Is flexible and has a long-term commitment to developing as part of a growing business
  • Has good attention to detail
  • Has a work hard / play hard attitude
  • Can work both as part of a team but also independently and is self-sufficient

Highly Desirable Skills & Experience

  • High level experience working with print solutions and hardware
  • Sales and opportunity awareness skills
  • Microsoft technical qualifications
  • Written, verbal and presentation skills and experience
  • Experience in working in both corporate and SME environments
  • Project management qualifications and experience such as prince2
  • Coding Skills, such as Java, JavaScript and PHP

Development Opportunities

The role offers great scope for personal & professional development as part of a rapidly growing business in a high demand sector for a candidate with the right attitude and commitment to develop both their own capability and experience and contribute to the development of the team and the business. The business will invest in providing appropriate technical, skills and professional training to advance this progression.

Travel around the UK will be required for this role.

Tipac Limited is an award-winning supplier of intelligent, unique software solutions, providing a complete,
end-to-end service backed up by a 24/7 Helpdesk and network monitoring service, under pinned by key business Service levels. We have build simple software solutions developed by powerful global brands, backed by fully comprehensive support services. You can be confident that we understand the challenges faced by clients and we have the knowledge and expertise to provide the right solutions.

If you are interested in this role and think you fit the bill, we want to hear from you!
Please send your CV and a cover letter to apply@tipac.net
Subject Line:  Tipac01 – Senior IT Solution Analyst

Tipac Jobs – Senior IT Solution Analyst

Work Placement Opportunity

Location:    Teddington
Position:     2 weeks full time or part-time

We are currently seeking an enthusiastic, hardworking marketing student to join our team in our Teddington office.

During your work placement you will get to contribute to marketing strategies and campaigns, conduct research and have your voice heard by the rest of the team. Wherever you end up focussing your energies, a work placement with us will provide you with a great baseline of knowledge for all areas of the business.

Day to day activities in which you could get involved:

  • Participate regularly in brainstorming sessions for the development of marketing campaigns, and take detailed notes of meetings.
  • Collaborate with the Channel Marketing Manager and Director to develop and execute our social media strategy across all our platforms. This includes monthly reporting on all social channels and plans/suggestions for future social media strategy.
  • Repurpose existing content or create new content for thought provoking blog posts.
  • Maintain and update the UK website with current news, content and materials.
  • Provide general marketing admin support within the team such as events, collateral etc.

What you will bring to the company:

  • Positive ‘can do’ attitude
  • Current enrolment or degree in as Business and/or Marketing
  • Strong written and verbal communication skills
  • Ability to think on your feet and make quick informed decisions
  • Excellent organisational skills and time management
  • Passion for learning and growing in the business
  • Ability to work well in a team as well as on your own
If you are interested in this work placement and would like some hands-on experience, we want to hear from you!
Please send your CV and a cover letter to apply@tipac.net